Contract

The client’s approval for work to commence shall be deemed a contractual agreement between the client and Harpoon Media.

Important Approval for the work to commence and payment of the advance fee indicates that the client accepts the terms and conditions outlined in this document.

Clients Responsibilities with Regard to Copyright

In situations where the client provides images, text, animations or any other content for their website they are legally responsible for ensuring that this material does not infringe any copyright. Certain images provided by Harpoon Media in the construction of the website may have been purchased under licence from stock image suppliers. These images are generally only licensed for use on a single website and may not be used in publicity material. The website owner is legally responsible for ensuring that this does not happen. If you wish to use any images from the site for other purposes please contact us for clarification.

Domain Registration

Harpoon Media recommends that clients register their own domain names so that they have full ownership of these but unless otherwise agreed, any domain name registered by Harpoon Media is owned by Harpoon Media.

Search Engine Promotion

Harpoon Media is not responsible for the client’s on-going web site promotion. Should the client require the site to be promoted on an ongoing basis a separate contract must be agreed. The order in which websites are ranked in the natural search results is controlled by the search engines. While we can optimise your site for this we are unable to make any guarantees about the success of any search engine promotion activity.

Cancellation

Should the client wish to cancel at any point during the process they shall remain liable for the work that has taken place and shall be charged accordingly.

IMPORTANT! Failure to Provide Required Website Content

To remain efficient we must ensure that work we have programmed is carried out at the scheduled time. On occasions we may have to reject other work and enquiries to ensure that your work is completed at the time arranged. This is why we ask that you provide all the required information in advance. On any occasion where we cannot progress your website because you have not provided the required information when you have agreed to do so, and we are delayed as result, we reserve the right to impose a surcharge of up to 25%. Also, if your job involves Search Engine Optimisation we need the text content for your site in advance so that the SEO can be planned and completed efficiently. If you agree to provide us with the required information and subsequently fail to do within four weeks of project commencement we reserve the right to close the project and the balance remaining becomes payable immediately. Simply put, all the above condition says is do not give us the go ahead to start until you are ready to do so.

NOTE: Text content should be delivered as a Microsoft Word (or similar) document with the pages in the supplied document representing the content of the relevant pages on your website. These pages should have the same titles as the agreed website pages. Contact us if you need clarification on this.

Conceptualising

Conceptualising is the process of producing website concepts for clients. Concepts can include site mock ups, graphics and design proposals. For higher cost websites this will be included but for low cost sites (below £1000) please bear in mind that unless previously agreed, only one concept is possible. You should therefore ensure that you let us have your preferred colour scheme and design requirements beforehand. If you don’t do this we will design the website appropriately but if it is not to your taste we may not be able to rework the website without additional charges. This is why it is often best to show us another website that you like as an example of what you require.

Quotations

The price quoted to the client is for the work agreed on the quotation only. Should the client decide that changes are required after work on the website commences, then we will accept these changes with the provision that additional charges may have to be negotiated.

AdWords Management Payment/Cancellation/Refund

The advanced payment for any AdWords marketing campaign is non-refundable once work has commenced. An AdWords campaign can be cancelled with immediate effect at any point during the first 30 days via mail, email or telephone. If the AdWords campaign is cancelled within the first 30 days the AdWords campaign is stopped with immediate effect.

If the campaign is not cancelled within the first 30 days the client enters into a 30 day rolling monthly contract with Harpoon Media. After a rolling monthly contract is entered into Harpoon Media require a cancellation notice period of 30 days, during this notice period another payment maybe due.

Payment Terms

Payment is currently accepted by cheque or BACS in UK Pounds Sterling, unless otherwise agreed. If your cheque is returned by the bank as unpaid for any reason, you will be liable for a "returned cheque" charge of £25.

Credit Card Payments

Credit card and Debit Card payments can also be accepted over the telephone. Credit Cards are subject to a 4% surcharge. (Full payment is required in advance if paying by credit card).

Payment

Payment of any balance will be due within 30 days of final invoice date. Full publication of the Web Pages may take place only after full payment has been received. Any material previously published may be removed if payment is not received. When this occurs a minimum charge of £50 will be required to have the site restored.

Late Payment

Accounts that have not been settled within 7 days of our final reminder will incur a late payment charge of 10% of the amount outstanding. You will also be charged statutory interest of 8% above the reference rate (fixed for the six month period within which date the invoices became overdue) pursuant to the late payment legislation.

Future Support

The website is provided to and accepted by the client as a fully functioning, completed work. Harpoon Media is not responsible for future support. This support can normally be provided upon request and for an agreed fee. No guarantee of future support is given unless an ongoing support package is negotiated.

Future Site Problems

Unfortunately malicious software, spyware, viruses and website hacking are facts of life on today’s Internet. It is highly unlikely that these will affect your website, and Harpoon Media will endeavour to protect it from this as much as we can during its creation. We cannot be held responsible for problems that develop on completed sites as a result of illegal activity.

Compliance with E-commerce, Accessibility or Other Regulations

We design websites in accordance with the client’s specifications. It is the client’s responsibility to ensure that the website and its content comply with standing regulations. We cannot accept responsibility for any failure to comply with regulations related to accessibility, selling online or those related to a specific business or trade. We can research this on the client’s behalf upon request, but in any business where complex compliance issues exist we recommend that the client takes legal advice from their company lawyer.

Site Licensing

Should you wish to move source code from our hosting environment we will, upon payment of a fee of £350 or 50% of the initial development price (whichever is higher), grant a full license for you to migrate the source code and all graphics, branding, images and databases.

Notes

Should Harpoon Media waive any of these terms on an individual basis, this shall not affect the validity of remaining clauses or commit Harpoon Media to waive the same clause on any other occasion.

By agreeing to these terms and conditions your statutory rights are not affected. Harpoon Media reserves the right to change or modify any of these terms or conditions at any time. Should clarification of any of the above be required please contact us.